Legal | Greenfinch AI

Effective date: To be set at publication
Last updated: July 15, 2026

These Terms of Service ("Terms") govern access to and use of the Greenfinch platform, greenfinch.ai, app.greenfinch.ai, and related services (collectively, the "Service"), operated by Greenfinch AI, Inc. ("Greenfinch," "we," "us," or "our").

You accept these Terms by selecting the checkbox, button, or other affirmative control that states you agree to them. You also acknowledge that you reviewed our Privacy Policy, which explains how Greenfinch processes personal information. If you accept for a company or other organization, you represent that you have authority to bind that organization, and "you" and "Customer" refer to that organization. Do not accept or use the Service if you do not agree.

1. Definitions

"Platform" means Greenfinch's software, applications, APIs, and infrastructure.
"Property Data" means property-level records made available through the Service, including parcel and assessor data, property groupings, classifications, valuations, and researched attributes such as beneficial owner organization, management company, and asset category.
"Contact Data" means eligible business contact information made available through the Service, including professional names, job titles, employers, business email addresses, eligible business phone numbers, and professional profile links. Contact Data excludes records Greenfinch withholds under its jurisdiction, privacy, source, or quality controls.
"Research Output" means results generated through AI-assisted property or contact research, including research briefs and summaries.
"Customer Data" means data you or your Authorized Users create or submit in the Service, such as pipeline stages, deal values, notes, activity records, saved views, and uploaded records.
"Credits" means prepaid usage units described in Section 5.
"Organization" means the workspace or tenant used by a subscribing Customer.
"Authorized User" means an individual invited to an Organization under its seat count.

2. The Service

Greenfinch is a property-intelligence platform for commercial real estate ("CRE") prospecting. The Service:

ingests and organizes parcel and assessor records from public government records and licensed aggregators;
uses AI-assisted research, public business sources, and licensed data providers to research property ownership, management firms, business contacts, and asset categories;
provides property search, maps, property details, Organization-scoped pipeline tools, and contact research; and
meters selected actions through Credits in addition to seat-based subscriptions.

The Service is solely for lawful business-to-business sales, marketing, and CRE prospecting. It is not a consumer reporting service, people-search service, background-check service, or source for eligibility decisions.

We may add, modify, or discontinue features. If we materially reduce the core functionality of a paid plan during its then-current billing period, we will work with the affected Customer in good faith and, where appropriate, provide a prorated credit, refund, or termination right.

3. Accounts, Organizations, and seats

Registration. You must provide accurate and current information, keep it updated, and be at least 18 years old.
Organizations and seats. The Service is licensed per Organization with a seat-based subscription. Only Authorized Users occupying seats may access an Organization. Credentials are individual and may not be shared.
Responsibility. Customer is responsible for its Authorized Users and activity under its Organization. Remove access promptly when a user should no longer have it and notify legal@greenfinch.ai of suspected unauthorized use or a security incident involving the Service.
Administrators. Organization administrators control invitations, roles, billing, service-area settings, and member territories, and represent that they are authorized to make those decisions for Customer.

4. Subscriptions, trials, and billing

Stripe processes billing. Greenfinch does not store full payment-card numbers.

4.1 Trials

A new Organization may receive a seven-day trial with 250 trial Credits shared across the Organization. We may require a payment method.
An Organization may receive only one trial. Creating or using additional Organizations to obtain repeated trials is prohibited.
If Customer does not subscribe before the trial ends, the trial ends, unused trial Credits expire, and the Organization moves to the Free tier.

4.2 Paid plans

Starter, Pro, Team, and any successor self-service plans are seat-based and billed monthly or annually. Current prices, included Credits, seat rules, and plan features are shown on the pricing page or at checkout and form part of the order placed by Customer.
Subscriptions renew automatically for successive billing periods unless cancelled before renewal. Cancellation takes effect at the end of the current paid period.
Upgrades and seat additions may take effect immediately with a prorated charge and applicable Credit grant. Downgrades and seat reductions take effect at the end of the current period unless checkout states otherwise.
If a renewal payment fails, we may provide a 14-day period to update payment information before suspending paid access.
We may change subscription prices on at least 30 days' notice, effective no earlier than the next renewal.
Except for automatic Credit reversals under Section 5.4 or as required by law, fees are non-refundable, including for partially used periods.
Fees exclude applicable taxes. Customer is responsible for taxes other than taxes based on Greenfinch's net income.

4.3 Enterprise geography licensing

An Enterprise order may license access to specified states or counties. A geography license applies only to the geography, data fields, contacts, research actions, and term stated in the order form. Fresh research and contact research may still consume Credits. A signed order form or enterprise agreement controls over these Terms to the extent of a conflict.

4.4 Free tier and cancellation

When a trial ends or a paid subscription is cancelled, the Organization moves to the Free tier. The Free tier may permit access to basic property attributes, billing, account, and privacy settings, but paid research, Contact Data, reveals, exports, and pipeline features may be unavailable or read-only.

Purchased and refund Credits that survive cancellation remain visible but dormant while the Organization lacks an eligible paid plan. They cannot be spent on the Free tier and may be used only after Customer starts a plan that permits the relevant action, before the Credits expire. Cancellation is different from Organization deletion or termination for cause, which may forfeit Credits under Sections 5.2 and 14.

5. Credits

5.1 Metered actions

The Service displays the Credit price before a metered action is submitted. Current metered actions may include property research, unlocking an already researched property, revealing an eligible contact, adding a contact or organization, contact research, and standalone email research.

We may change Credit prices and metered actions prospectively on reasonable notice. A change does not reduce the number of Credits already in Customer's balance, but the number of Credits required for a future action may change. Re-running fresh research may consume Credits even when a prior result was unlocked.

5.2 Credit pools, rollover, expiry, and forfeiture

Trial Credits expire when the trial ends.
Included Credits roll over only to the cap shown in the applicable plan or order. Credits above the cap may be forfeited oldest-first after a downgrade or seat reduction.
Purchased Credit packs expire 365 days after purchase. They survive ordinary subscription cancellation but remain dormant unless an eligible paid plan is active.
Enterprise pool Credits expire and roll over only as stated in the applicable order.
Refund Credits expire as stated when issued and are dormant on the Free tier unless we state otherwise.
The Service may consume pools in a fixed order disclosed in the billing interface.
On ordinary cancellation, included Credits are forfeited; purchased and refund Credits survive only under the preceding rules.
On permanent Organization deletion, all remaining Credits are forfeited. Greenfinch may also forfeit unused Credits after termination for a material, uncured violation of these Terms, to the extent permitted by law.
Credits have no cash value and may not be redeemed, sold, transferred between Organizations, bartered, or exchanged.

5.3 No automatic usage overages

When an Organization lacks enough Credits, the metered action is refused. Greenfinch does not automatically bill usage overages. Customer may purchase Credits or change plans. A separate plan quota may apply to an action even when the Organization has enough Credits.

5.4 Failed work

Greenfinch uses debit-first accounting for some research actions and automatically restores Credits when the action terminally fails without delivering the paid result. A partial result may consume the stated Credits when it provides material value and the Service identifies the incomplete portion. A Credit restoration is not a cash refund.

6. License and acceptable use

6.1 Customer license

Subject to these Terms, the applicable plan or order, and payment of fees, Greenfinch grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the applicable Service term to access the Platform and use eligible Property Data, Contact Data, and Research Output for Customer's internal lawful business-to-business sales, marketing, and CRE prospecting.

Customer may continue to use data lawfully exported while an eligible plan was active only for those same internal purposes and subject to the restrictions, privacy instructions, and survival terms below. Data is licensed, not sold.

6.2 Customer compliance responsibilities

Customer is an independent business responsible for the lawfulness of its collection, storage, combination, outreach, and other use of data obtained from the Service. Customer must:

use Contact Data only for a legitimate business purpose connected to the professional's business role;
provide any notice, identification, consent, or opt-out required for Customer's outreach;
honor unsubscribe, do-not-contact, correction, and deletion requests that Customer receives;
apply reasonable administrative, technical, and organizational security controls;
limit access to personnel and vendors who need the data for the permitted purpose and bind those vendors to protections at least as restrictive as these Terms; and
cooperate with a reasonable Greenfinch compliance inquiry concerning Customer's use of Contact Data.

6.3 Privacy, correction, and suppression instructions

If Greenfinch notifies Customer that Contact Data has been corrected, restricted, suppressed, or deleted, Customer must stop using the superseded data and delete or correct it in systems under Customer's control, including systems operated by its vendors. Customer must complete the instruction within the period stated in the notice, which will not be less than 10 business days unless applicable law requires a shorter period, and certify completion on request. Customer may retain only the minimal record required to demonstrate compliance or satisfy another legal obligation and may not use that record for outreach.

Greenfinch may withhold data by jurisdiction, source, privacy choice, or quality status. Customer may not circumvent, reconstruct, or obtain through another Service feature a record that Greenfinch has withheld. This Section applies to exports and survives cancellation or termination.

6.4 Prohibited uses

Customer will not, and will not permit anyone to:

Make eligibility decisions. Use the Service or its data for a purpose governed by the Fair Credit Reporting Act or to determine eligibility for credit, insurance, employment, housing, tenancy, healthcare, government benefits, or a similar opportunity.
Conduct unlawful outreach. Use Contact Data in violation of CAN-SPAM, the TCPA, CASL, state telemarketing or privacy laws, do-not-call rules, consent requirements, or other applicable communication law.
Harass or cause harm. Harass, threaten, stalk, discriminate against, or harm a person, or use the Service to locate or profile a person for a non-business purpose.
Resell or redistribute. Resell, relicense, publish, bulk-distribute, or otherwise make Property Data, Contact Data, or Research Output available to a third party, except for disclosures inherent in Customer's own lawful outreach and authorized vendor processing.
Build a competing product. Use the Service or its data to build, train, enhance, benchmark, or verify a competing property, company, contact, or people-data product.
Scrape or circumvent controls. Scrape, crawl, or bulk-extract outside an authorized export; circumvent Credits, seats, tier gates, quotas, rate limits, jurisdiction restrictions, service-area or territory controls, or security mechanisms; or use another customer's credentials.
Reverse engineer. Reverse engineer, decompile, or create derivative works of the Platform, except to the extent a restriction is prohibited by law.
Create sensitive profiles. Profile or target a person based on health, race or ethnicity, religion, sexual orientation, precise device geolocation, or another sensitive characteristic.
Use the Service unlawfully. Upload malicious code, interfere with operation, violate another person's rights, or use the Service for any unlawful purpose.

6.5 Enforcement

We may investigate suspected violations and suspend or terminate access for a material violation, with notice and an opportunity to cure when reasonably practicable and legally appropriate. A material, uncured violation may result in forfeiture of unused Credits to the extent permitted by law.

7. Customer Data

Ownership. As between the parties, Customer owns Customer Data.
Limited license. Customer grants Greenfinch a worldwide, non-exclusive license to host, process, transmit, display, and make technical copies of Customer Data only as needed to provide, secure, maintain, troubleshoot, and support the Service and to create aggregate or deidentified service analytics that do not identify Customer or an individual.
No shared-database contribution. Greenfinch does not contribute Customer Data, including notes, pipeline records, uploads, or prospecting activity, to the shared property and Contact Data made available to other customers.
No general-model training. Greenfinch does not use Customer Data to train a general-purpose AI model made available to other customers.
Customer responsibility. Customer represents it has the rights needed to submit Customer Data and that the submission and instructed processing comply with law and third-party rights. Customer must not submit health, financial-account, government-identifier, or similarly sensitive personal information; the Service is not designed for it.
Deletion. Greenfinch deletes Customer Data under the Privacy Policy following a verified request or Organization deletion, subject to a short recovery period and lawful billing, security, tax, audit, dispute, and recordkeeping exceptions.

8. AI-generated content and data accuracy

Research Output is AI-assisted and may be incomplete, outdated, or wrong, including by misidentifying an owner, organization, property relationship, or contact.
Property Data, Contact Data, public sources, and licensed sources can contain errors or lag real-world changes.
THE SERVICE PROVIDES SALES INTELLIGENCE, NOT VERIFIED FACTS. CUSTOMER MUST VERIFY INFORMATION BEFORE ACTING ON IT. Reliance is at Customer's risk.
Greenfinch uses validation and quality controls, but they do not eliminate errors.

9. Intellectual property and output rights

Greenfinch and its licensors own the Platform, software, data compilations, selection and arrangement, models, prompts, trademarks, and related intellectual property. Customer retains Customer Data. These Terms do not give Greenfinch ownership of public facts or third-party materials and do not promise that every element of AI-generated Research Output is copyrightable or exclusively owned.

Subject to these Terms, Customer may use Research Output delivered to it for the internal business purposes in Section 6.1. No right is granted to use Greenfinch's name, marks, or branding without written permission. Feedback may be used without restriction or obligation.

10. Confidentiality

Each party will protect the other party's non-public information disclosed in connection with the Service using at least reasonable care, use it only to perform or exercise rights under the parties' agreement, and disclose it only to personnel, contractors, and professional advisors who need it and are bound by confidentiality duties.

Confidential information does not include information the receiving party can document: (a) is or becomes public without breach; (b) was lawfully known without restriction before disclosure; (c) is received lawfully from a third party without confidentiality duty; or (d) is independently developed without use of the disclosing party's confidential information.

A receiving party may make a legally compelled disclosure if it gives prompt notice when legally permitted and reasonable assistance, at the disclosing party's expense, in seeking protection. On request or termination, each party will return or destroy confidential information when reasonably practicable, subject to routine backups and lawful retention. Trade secrets remain protected while they qualify as trade secrets; other confidentiality duties survive for three years after disclosure.

11. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREENFINCH DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. GREENFINCH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT PROPERTY DATA, CONTACT DATA, OR RESEARCH OUTPUT WILL BE ACCURATE, COMPLETE, OR CURRENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS CUSTOMER PAID GREENFINCH DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY.

The exclusions and cap do not apply to Customer's payment obligations; either party's fraud, gross negligence, or willful misconduct; either party's breach of Section 10; Customer's violation of Section 6; or either party's indemnification obligations. Applicable law may require additional exceptions.

13. Indemnification

By Customer. Customer will defend, indemnify, and hold harmless Greenfinch and its officers, directors, employees, and agents from a third-party claim and resulting damages, judgments, settlements, costs, and reasonable attorneys' fees arising from: (a) Customer's outreach or other use of Property Data, Contact Data, or Research Output; (b) Customer's violation of Section 6 or applicable law; (c) Customer Data; or (d) Customer's infringement or violation of a third party's rights.

By Greenfinch. Greenfinch will defend Customer against a third-party claim that the unmodified Platform, when used as authorized, infringes a U.S. patent, copyright, or trademark, and will pay resulting damages finally awarded or agreed in settlement. This obligation excludes claims based on Customer Data, third-party data or services, Research Output, unauthorized use, Customer modifications, or combinations not supplied by Greenfinch. If the Platform is or may be enjoined, Greenfinch may obtain rights, modify or replace the affected portion, or terminate it and refund prepaid unused subscription fees for that portion.

Procedure. The indemnified party must give prompt notice, reasonable cooperation, and control of the defense and settlement to the indemnifying party. A delayed notice reduces the obligation only to the extent it materially prejudices the defense. No settlement may admit fault by or impose a non-monetary obligation on the indemnified party without its consent, not to be unreasonably withheld.

14. Term, cancellation, suspension, and termination

Term. These Terms apply while Customer has an account or uses the Service. Paid subscriptions renew as described in Section 4.
Ordinary cancellation. Customer may cancel through billing settings. Cancellation takes effect at period end, followed by the Free tier and dormant-credit rules in Sections 4.4 and 5.2.
Suspension or termination by Greenfinch. We may suspend or terminate for a material breach, nonpayment after any applicable grace period, security or legal risk, or on 30 days' notice for convenience. A convenience termination includes a prorated refund of prepaid unused subscription fees.
Organization deletion. A verified permanent-deletion request closes access, cancels associated billing, starts the recovery window described in the Privacy Policy, and forfeits all Credits when deletion becomes irreversible.
Effect of termination. Platform access and use of dormant Credits cease. Customer must export permitted Customer Data before access ends. Lawfully exported data remains subject to Sections 6, 8, 9, and 10 and to later privacy instructions. Greenfinch retains and deletes information under the Privacy Policy.
Survival. Sections 5.2, 6.2–6.4, 7–17, and provisions that by their nature should survive remain effective after cancellation or termination.

15. Dispute resolution — arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES AND WAIVES JURY TRIALS AND CLASS ACTIONS.

Informal resolution. Before filing a claim, either party must send a written description to legal@greenfinch.ai or, for a notice from Greenfinch, to Customer's account email, and allow 60 days for good-faith resolution.
Binding arbitration. An unresolved dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. If AAA determines its Consumer Arbitration Rules apply to an individual claimant, those rules apply instead. One arbitrator will conduct the proceeding in English by videoconference or, if an in-person hearing is required, in Dallas County, Texas or another location required by applicable rules. The Federal Arbitration Act governs this Section. Judgment may be entered in any court with jurisdiction.
Carve-outs. Either party may bring an eligible individual claim in small-claims court or seek injunctive or equitable relief in court for intellectual-property infringement or unauthorized access to the Service.
Class and jury waiver. CLAIMS MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS WITHOUT ALL PARTIES' CONSENT. EACH PARTY WAIVES A JURY TRIAL. If a court holds the class waiver unenforceable for a particular claim, only that claim proceeds in court and the remainder stays in arbitration.
Opt-out. Customer may opt out of this arbitration agreement by emailing legal@greenfinch.ai with the subject "Arbitration Opt-Out" within 30 days after first accepting these Terms. The notice must identify Customer, its Organization, and the account email. Opting out does not affect other provisions.
Fees. AAA fees are allocated under the applicable rules. If the Consumer Arbitration Rules apply, Greenfinch will pay the amounts the business must pay under those rules and the current fee schedule.

16. Governing law

Texas law governs these Terms without regard to conflict-of-law principles. Subject to Section 15, the state and federal courts in Dallas County, Texas have exclusive jurisdiction, and each party consents to personal jurisdiction there.

17. General

Changes. We may update these Terms. We provide at least 30 days' advance email or in-product notice of a material change. We will request renewed affirmative acceptance before a change materially expands Customer's data-use obligations or materially changes Section 15 for an existing Customer. Other changes take effect on the stated date; continued use after that date constitutes acceptance where permitted by law.
Assignment. Customer may not assign these Terms without Greenfinch's consent, not to be unreasonably withheld for an assignment to a successor in a merger or asset sale. Greenfinch may assign to an affiliate or successor.
Order of precedence. A signed order form or enterprise agreement controls to the extent it conflicts with these Terms.
Entire agreement. These Terms, the Privacy Policy, and any applicable order form are the entire agreement on their subject and supersede prior agreements on that subject.
Severability and waiver. An unenforceable provision will be modified to the minimum extent necessary, and the rest remains effective. Failure to enforce is not a waiver.
Force majeure. Neither party is liable for delay caused by circumstances beyond its reasonable control.
Export and sanctions. Customer may not use the Service in violation of U.S. export controls or sanctions and represents that it is not a restricted party.
Notices. Legal notices to Greenfinch must be sent to legal@greenfinch.ai. We may send notices to Customer's account email or through the Service.

18. Contact

Greenfinch AI, Inc.
Email: legal@greenfinch.ai
Mailing address: To be inserted before publication